Refund policy

 

Refund, Return & Exchange Policy

Effective Date: 10th August 2026

Thank you for shopping with ChelsDebrah Finds.

We are committed to providing high-quality wigs, hair extensions, and hair products while ensuring an excellent shopping experience for our customers. Please read our Refund, Return & Exchange Policy carefully before placing an order.

General Policy

Due to the nature of our products and for hygiene and safety reasons, all wigs, hair extensions, and other hair products are thoroughly inspected before they are packaged and shipped.

We encourage customers to carefully review all product descriptions, photos, specifications, and measurements before completing their purchase. If you have any questions about a product, please contact us before placing your order.

By completing a purchase with ChelsDebrah Finds, you acknowledge that you have read and agreed to this Refund, Return & Exchange Policy.

 

 European Union 14-Day Cooling-Off Period

If you are purchasing from within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws.

Please note that, for health and hygiene reasons, this right does not apply to sealed hair products once the seal has been broken after delivery. This includes wigs, hair extensions, bundles, frontals, closures, and other hair products that have been unsealed, worn, installed, washed, cut, coloured, or otherwise altered.

If your product remains sealed, unused, and in its original condition, and you wish to exercise your right of withdrawal, please contact us within 14 days of receiving your order. Once your return request has been approved, we will provide instructions for returning the item.

 

Order Cancellation Policy

At ChelsDebrah Finds, we understand that you may need to change or cancel your order.

Orders may only be cancelled before they have been processed and shipped. If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed and dispatched, it can no longer be cancelled.

If you have any questions about your order, please contact our customer support team, and we will do our best to assist you.

 

Refund Policy

At ChelsDebrah Finds, we value your satisfaction. Refunds may be approved in the following situations:

  • The item you ordered is unavailable and cannot be fulfilled.
  • You receive the wrong item or a defective product, and a replacement is not available.
  • Your return request has been approved, and the item has been received in its original, unused condition.

Refunds will be issued to the original payment method used for the purchase. Once approved, please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Please note that shipping costs are non-refundable, unless the return is due to an error on our part, such as receiving the wrong or a defective item.

 

Hygiene Notice

For hygiene and safety reasons, hair products, wigs, bundles, closures, frontals, and other hair extensions cannot be returned or exchanged if they have been opened, worn, installed, washed, cut, dyed, or otherwise altered.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos so we can resolve the issue promptly.

 

Non-Returnable Items

For health, hygiene, and safety reasons, the following items are not eligible for return or exchange:

  • Wigs, hair bundles, closures, frontals, and hair extensions that have been worn, installed, cut, styled, coloured, washed, or otherwise altered.
  • Custom-made or personalised products.
  • Sale or clearance items, unless they arrive damaged or defective.
  • Products that have been damaged due to misuse, improper handling, or failure to follow care instructions.

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order with your order number and clear photos. We will review your request and work to resolve the issue as quickly as possible.

 

Resolving orders issues

At ChelsDebrah Finds, customer satisfaction is our priority. If you experience any issues with your order, we kindly ask that you contact us first so we can work with you to resolve the matter as quickly as possible.

We are committed to handling all concerns fairly and in good faith. If a payment dispute or chargeback is initiated, we may request supporting information, including your order details, photographs, or other relevant documentation, to assist in resolving the matter.

We encourage open communication and will make every reasonable effort to reach a fair and satisfactory resolution.